[hunterrd]

Hello,

After upgrading from v1.10.5 to v1.11 it shows empty form fields with optional visibility.

Does anyone know how to make them hidden?

[stevland]

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation.

Have you tried looking in Agent Panel > Manage > Forms > Company Information?

[hunterrd]

Yes, they are custom fields, but they are configured with optional display, in version 1.10 when they are empty they are not shown in v1.11 they are empty

[stevland]

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?)

I’m wondering if Enhancesoft has changed the way that they blank fields are (not) displayed.

I see something very similar in my unmodified v.1.11 installation: 

 

What happens if you click on the —Empty— filed?

 

[stevland]

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. 

This is a new feature and is actually very useful!