[Support request] Attachment handling issue

  • August 30, 2022 at 9:50 am #11467
    m
    mainstreethost
    Participant

    When creating a ticket, users are able to choose image files and upload or drag and drop to the upload bar

    when they post the reply the image attachments are removed.

    if they drag and drop an image to the body of the ticket it is embedded and kept.

    In classic osTicket, users can drag to bar/body or choose to upload and the attachment is kept

     

    Environment:osTicket v1.15.8 // osTicket-1.15.8-Awesome-101

    I have tested this in both Firefox and Chrome browsers, resized windows and confirmed working in the classic osTicket.  Also tested with several different image files and image file types with same result.  Tested with non image files and both drag and drop and choosing the file keeps the attachment.

     

  • August 31, 2022 at 10:11 am #11502
    m
    mainstreethost
    Participant

    I decided to test as an agent instead of user and found that the upload works when attempting to upload in the agent panel.  I also noticed it shows a file preview when in the agent panel but not from the user side of things.

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