[Resolved] Custom Form Fields not editable v1.14.2

  • July 2, 2020 at 4:24 am #6022
    E
    EODC
    Participant

    Hi,

    I’m running osTicket Awesome v1.14.2 with PHP 7.2.31.

    We have some two additional fields on our default tickets.
    One type with type “Short Answer” and one with type “Choices”.

    After updating from v1.14.1, these fields are no longer editable.
    The URL changes to https://support.***.eu/scp/tickets.php?id=917#tickets/917/field/50/edit however no prompt to edit the field is displayed.

    I’ve confirmed this doesn’t affect the same installation with v1.14.2 without osTicketAwesome.

    Could you confirm this, or is there any further details I can provide to help resolve this?

  • July 10, 2020 at 6:40 pm #6048
    N
    NIcholasjansen
    Participant

    I have the same problem but it looks like they have not even looked into the issue for you?

    It seems to be an issue with all custom fields

  • July 13, 2020 at 7:05 am #6052
    E
    EODC
    Participant

    Haven’t had any progress or update yet.

    As a work around, we are using the edit ticket option, and altering the fields there but it’s not ideal.

  • July 13, 2020 at 9:04 am #6053
    stevland
    Keymaster

    Hi guys, sorry for the late reply.

    This will be fixed in the next release.

    For now, please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from

    <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

    to

    <a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

  • July 13, 2020 at 9:54 am #6056
    E
    EODC
    Participant

    A big thanks for the interim fix!

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