[EODC]

Hi,

I’m running osTicket Awesome v1.14.2 with PHP 7.2.31.

We have some two additional fields on our default tickets.
One type with type “Short Answer” and one with type “Choices”.

After updating from v1.14.1, these fields are no longer editable.
The URL changes to https://support.***.eu/scp/tickets.php?id=917#tickets/917/field/50/edit however no prompt to edit the field is displayed.

I’ve confirmed this doesn’t affect the same installation with v1.14.2 without osTicketAwesome.

Could you confirm this, or is there any further details I can provide to help resolve this?

[NIcholasjansen]

I have the same problem but it looks like they have not even looked into the issue for you?

It seems to be an issue with all custom fields

[EODC]

Haven’t had any progress or update yet.

As a work around, we are using the edit ticket option, and altering the fields there but it’s not ideal.

[stevland]

Hi guys, sorry for the late reply.

This will be fixed in the next release.

For now, please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from

<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

to

<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

[EODC]

A big thanks for the interim fix!

[Dustin]

yes thanks for this 🙂

[Mario Kischporski]

Hi,

we still have the same issue on the newest available version “osTicket Awesome for osTicket 1.14.4 (Revision 1)”.
Why is this still not fixed?

[stevland]

@supportcomplavis-de,

Thank you for bringing this to my attention.

It appears that an upstream change of code in osTicket resulted in my fix being overwritten somewhere along the way.

It will be fixed again in the next releases. But if you want to manually fix it right away you’ll look for the following code in /include/staff/ticket-view.inc.php around line 1007:

<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo $title; ?>"
href="<?php echo $href; ?>">

which you’ll change to:

<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo $title; ?>"
href="<?php echo $href; ?>">

[Mario Kischporski]

Hi,

thank you.
The fix works fine.

[Mario Kischporski]

Hi,

I upgraded from 1.14.4 to 1.15.1 (Revision 1) now and have the same problem again.
I again had to make the manual change in /include/staff/ticket-view.inc.php file.

[stevland]

Yikes! I’m at a loss. Thanks for letting me know.