[Resolved] Custom forms can't be edited

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    • July 12, 2020 at 2:16 pm #6050
      N
      NIcholasjansen
      Participant

      What version of osTicket Awesome are you using? 1.14.2
      What page does this bug show up on? Any Ticket
      Is there anything that you can do that makes it go away? no, have tried multiple browsers.

      This is my first installation of osTicketAwesome so I don’t know if this is a new bug, but any custom form fields on a ticket do nothing when clicked on – I can see the url change to add an edit at the end but nothing else changes.

      I can provide any further info needed.

    • July 12, 2020 at 2:18 pm #6051
      N
      NIcholasjansen
      Participant

      I will just add this bug is also found in the demo version.

    • July 13, 2020 at 10:58 am #6064
      stevland
      Keymaster

      Hi @NIcholasjansen,

      Please see the temporary fix I posted here:
      https://osticketawesome.com/forums/topic/custom-form-fields-not-editable-v1-14-2/

    • September 17, 2020 at 9:16 am #6745
      S
      soporteglobalan
      Participant

      Just in case someone needs help with this, as stevland posted before this fix can be achieved editing /include/staff/ticket-view.inc.php.

      Specifically in line 1007 “inline-edit”…

      …must be replaced with “ticket-action inline-edit”

    • October 6, 2020 at 12:44 am #6955
      P
      doublebind
      Participant

      Hi!

      both fixes wont work for us 🙁

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