[charlesjr]

Is it possible to change the colors of the priority status?

[stevland]

I see that the priority colors are not showing up as intended. 

Is this a new installation? You may need to clear your browser cache.

But if you are actually asking how to modify the colors to something of your own choosing, I would have to look into it. I can’t quite recall but I don’t think it is a simple answer.

[charlesjr]

Infelizmente as cores não são padronizadas, mas se você tem uma opção de mudar de cor, você poderia nos dizer como mudá-las?

[charlesjr]

Unfortunately the colors are not standardized, but if you have an option to change colors, could you tell us how to change them?

[stevland]

Você já tentou limpar o cache do navegador?

—

Have you tried clearing your browser cache?

[charlesjr]

I’ve tried everything here but it didn’t work out, still with the nonstandard colors.

 

Já tentei de tudo aqui mas não deu certo, continua com as cores fora do padrão.

[stevland]

Sorry for the late reply.

Please fill out this form (at least sections 1 and 2) and I will take a look.

[charlesjr]

Form has already been filled!

[stevland]

Hey Charles it looks like you renamed the priorities.

Did you not realize that you broke the priority colors when you modified the ticket_priority table in your database?

For example, I see that Emergency is now Emergência.

I suppose it is probably okay to rename priority_desc, as long as you keep priority the same.

osTicket Awesome requires the original names, for example…

class="osta_priority osta_priority_emergency"

is now…

class="osta_priority osta_priority_emergncia"

…in your installatio

This is breaking osTicket Awesome’s CSS code.

So you’ll probably want to at least change the priority_desc entries back to their default settings.

I might not completely understand everything you’ve been asking due to the language barrier. But if you want to modify how the priority colors work it would require custom code / paid support.

[charlesjr]

Good morning,
Could you fix this error?

And what about the colors, which solution appear in the standard colors?

[charlesjr]

Looking more closely here, I went back to the priority_desc pattern, now that the colors are ok.

Could you help me translate the priority value?
As the picture!

[stevland]

You cannot change priority, or you will break the code.

But I think you can change priority_desc to whatever you want (for example, ‘Emergência‘).

[charlesjr]

I tried to do the translation using priority_desc, but then the problem with the colors comes back.

[charlesjr]

?

[stevland]

I’m sorry @charlesjr, this is beyond the scope of what I can help you with.