[Mario Kischporski]

Hi,

I would like to disable the automatic scroll down when I open or save (after changing e.g. status) a ticket.
Is this already possible somewhere?

Instead I would like to have a scroll down button just like I have a scroll up button in the lower right.

Currently it’s really annoying when you have a lot of custom form fields to set/change that you are scrolled down to the bottom all the time after every change.

Thank you & best regards
Alexander

[dfite@lotusblind.com]

+1 on this request, not sure why osTicket included this as a forced option in the first place. It appears to have some settings tied to this in /scp/js/thread.js

But the true/false settings at the top have no effect by my testing.

[dfite@lotusblind.com]

Not sure if you saw this https://osticketawesome.com/forums/topic/prevent-auto-scroll-when-opening-tickets/ 

[stevland]

Thank you for posting that, dfite. I forgot that I already came up with a solution for this!

There is a small typo in your link, but this one should work:

https://osticketawesome.com/forums/topic/prevent-auto-scroll-when-opening-tickets/