[visimitra]

osTicket Version
1.12.3 (bcf1a6f) Upgrade— v1.12.3 is available / Web Server Software Apache / MySQL Version 10.4.8 / PHP Version 7.2.24
Chrome Version 77.0.3865.105 (Official Build) (64-bit)<br />

Don’t know if this happening to me, or there is some bug here, found out that, there is double text box (redactor-box) in the ticket reply. 

checked with demo version in the https://osticketawesome.com also have same problem

reproduce:
1. Open list tickets
2. Open simultaneously ticket more than 1, in the first open ticket, looks normal, in the 2nd ticket, doubled redactor editor happen

[visimitra]

Hi @stevland, 

any update regarding for the problem

[stevland]

Yes, sorry for the delay in responding.

This issue is a classic case of “fix one osTicket issue, create another”.

In this case, some code was added to address the issue of ticket counts “jumping” in the navigation.

How the code that was added to address that issue is now causing this issue is beyond my comprehension at the moment, but I can confirm that by removing that code your “double reactor box” issue is fixed.

Therefore, the fix for now is to open /scp/js/scp.js and remove lines 1302 – 1315.

Thank you for reporting this.

[visimitra]

hi @stevland, thanks for quick workaround, now show correctly. but some experiencing jumping for when scrolling bottom for the page.

but now is great (y)

[stevland]

Hmmm. I haven’t experienced anything like that, unless you mean that the focus automatically goes to the bottom of the page when you go to an existing ticket.