[Resolved] Download attachment after upgrade always failing Help ASAP

  • November 17, 2020 at 3:51 pm #7056
    R
    Randy Jonathan
    Participant

    this is the second upgrade I did this year and now the same issue. I need all the attachments. I click and it always tells me failied-file incomplete. 

  • November 17, 2020 at 4:11 pm #7057
    R
    Randy Jonathan
    Participant

    I just got it working by logging in to the Cpanel and moving the “attach” folder.

    Here is what happened:

    The upload of the backup “attach” folder from Windows (using Filezilla) to the support directory. None of the files download. 

    I then tried to copy and paste from the support_old folder using the cpanel and got permission denied. 

    I then tried to move and from the support_old folder using the cpanel and it moved and everything worked. 

    What is the issue? I have a ton of old attachments from prior years I would like to put back online. I am guessing there is a permission issue. 

  • November 19, 2020 at 1:44 pm #7084
    stevland
    Keymaster

    It sounds like you may be using the Attachments on the Filesystem plugin, is that correct?

  • November 28, 2020 at 8:00 pm #7126
    stevland
    Keymaster

    I’ll mark this as resolved, but you can still reply if you so choose.

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