[Resolved] Download attachment after upgrade always failing Help ASAP To Parent Forum November 17, 2020 at 3:51 pm #7056 R Randy JonathanParticipant this is the second upgrade I did this year and now the same issue. I need all the attachments. I click and it always tells me failied-file incomplete. November 17, 2020 at 4:11 pm #7057 R Randy JonathanParticipant I just got it working by logging in to the Cpanel and moving the “attach” folder. Here is what happened: The upload of the backup “attach” folder from Windows (using Filezilla) to the support directory. None of the files download. I then tried to copy and paste from the support_old folder using the cpanel and got permission denied. I then tried to move and from the support_old folder using the cpanel and it moved and everything worked. What is the issue? I have a ton of old attachments from prior years I would like to put back online. I am guessing there is a permission issue. November 19, 2020 at 1:44 pm #7084 stevlandKeymaster It sounds like you may be using the Attachments on the Filesystem plugin, is that correct? November 28, 2020 at 8:00 pm #7126 stevlandKeymaster I’ll mark this as resolved, but you can still reply if you so choose. You must be logged in to reply to this topic.