[Randy Jonathan]

this is the second upgrade I did this year and now the same issue. I need all the attachments. I click and it always tells me failied-file incomplete. 

[Randy Jonathan]

I just got it working by logging in to the Cpanel and moving the “attach” folder.

Here is what happened:

The upload of the backup “attach” folder from Windows (using Filezilla) to the support directory. None of the files download. 

I then tried to copy and paste from the support_old folder using the cpanel and got permission denied. 

I then tried to move and from the support_old folder using the cpanel and it moved and everything worked. 

What is the issue? I have a ton of old attachments from prior years I would like to put back online. I am guessing there is a permission issue. 

[stevland]

It sounds like you may be using the Attachments on the Filesystem plugin, is that correct?

[stevland]

I’ll mark this as resolved, but you can still reply if you so choose.