[Resolved] Error 500

  • July 9, 2019 at 4:05 am #4773
    M
    MPrietl
    Participant

    Hello ,

    i have the following problem, the ticket system has been freshly installed everything works, only if i click on “theme” i get the error.

    “500 – Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed”.

    osTicket Version 
    v1.12 (a076918) —  Up to date 
    Web Server Software 
    Microsoft-IIS/8.5 
    MySQL Version 
    5.5.51 
    PHP Version< 
    5.6.5

    Folder Rights 755
    Files Rights 644

    maybe anyone can help me?

    thanks

    Markus

     

  • July 9, 2019 at 5:21 pm #4775
    stevland
    Keymaster

    Hmmm I don’t know what could cause this.

    If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

  • July 19, 2019 at 10:15 am #4807
    stevland
    Keymaster

    Did you get this sorted yet?

    Error 500 is very generic and tells us almost nothing. Pro tip: check your PHP, Apache and MySQL error logs for the real error message!

  • August 1, 2019 at 11:35 pm #4858
    stevland
    Keymaster

    HI @mprietl,

    I haven’t heard back from you for about 3 weeks, so I’m going to mark this as resolved.

    If you are still having trouble don’t hesitate to reply here though.

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