[hogkammen]

Light grey menu background with white text is somewhat unreadable..
http://support.hogkammen.se/ostawesome-ie-small-1.PNG
Messy first screen.. different sized boxes and horizontally stacked..
http://support.hogkammen.se/ostawesome-ie-small-2.PNG
 

[hogkammen]

also, in Firefox when resizing the window, the texts on the boxes are differently justified:
http://support.hogkammen.se/ff-window-resize-1-ok.PNG
http://support.hogkammen.se/ff-window-resize-2-text-to-the-left.PNG

• This reply was modified 6 years, 3 months ago by stevland.

[stevland]

Hi hogkammen,

It is not my intention to support Internet Explorer in the current versions (1.10 and 1.10.1.) or going forward.

As mentioned in the FAQ’s on this site, I support Google Chrome, Mozilla Firefox, Opera, Safari, and Microsoft Edge.

I just checked my Google Analytics account, and in the past 30 days less than 2% of visitors to this site were using IE. And I can guarantee that the number will continue to drop very quickly.

Meanwhile, IE has always been the worse browser for web standards compliance. I have to check my work in all five of the browsers and I do run into issues between them, and those little glitches can end up taking a lot of development time. But if I were to include IE in that mix it would easily make the process 10x as much work.

Having said of all that, I appreciate you sending those screenshots so I did take a look at them. It seems that most of the issues are with the Open and Check boxes on the Client landing page. I hate those! I put a lot of work into those — believe it or not — and they are still a mess. I am probably going to completely redesign them for the next release.

The other issue you’ve shown here is with the mobile menu. IE mangles it really well… almost like a 1980’s horror movie. I will see if I can fix that up a bit in the next release without getting too carried away. Please do not expect perfection.

To be honest, I haven’t had the guts to even look at my latest work in IE. It looks a lot better than I would have thought!

[hogkammen]

I agree that IE is the worst (modern) browser ever, but our users are forced by company policy to use IE as their main browser, which means we are not able to use your enhancements for now (until we force the users to migrate to Edge). We have some older web applications, which were only tested on IE

[stevland]

I am sorry to learn of your situation, hogkammen.

I do have a suggestion for you that may work.

You could set up an additional subdomain, for example ie.hogkammen.se.

You would then copy the original osTicket installation files from your backup into the subdomain and point your Internet Explorer users to that URL.

(NOTE: Both your old osTicket installation and your new osTicket Awesome installation can be used concurrently. Any changes to the database in one will be reflected in the other).

I do offer professional installation services if that would help, but I would assume that you can do this yourself.

It seems that your organization must face some challenges to get away from IE, but obviously this transition cannot be avoided.

Good luck with this.