[Resolved] Green Screen after ticket edit

  • June 11, 2020 at 8:06 pm #5980
    s
    skyler360
    Participant

    After I edit a ticket sometimes I go into a GREEN screen where nothing else can be done. A few minutes later – the system seems to go back to normal. Any advice?

  • July 13, 2020 at 10:46 am #6061
    stevland
    Keymaster

    A green screen? Hmmm. No, I have not seen that. There is absolutely nothing else on the screen?

    Please open /scp/js/scp.js and ensure lines 1142 – 1152 are commented out.

    Is the green the same color as the header or footer of in color theme? It sounds like the browser may be rendering part of the page and then crashing.

    Are there any relevant errors in your logs around the time that the blank screen occurs?

  • July 25, 2020 at 9:56 pm #6140
    stevland
    Keymaster

    Hi @skyler360,

    It has been almost 2 weeks and I have not heard back from you. I assume that this issue was resolved. But if you are still having trouble, please let me know.

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