[Support request] Info Icon for Custom Ticket Columns

  • November 17, 2021 at 6:47 am #8731

    I have defined a few Lists added them to the ticket form and pulling them through as columns in the Open Queue.

    This is all working and showing the correct value, but for every custom column a blue box with a tiny info icon is appended which in some cases causes a line feed and just looks messy.  What is it’s purpose (other than to show some a tool tip containing the same text that is in the column) and how can I get rid of it?

    osTicket v1.15.4 running in Chrome and Edge.

    Ticket info icon

    This is the source behind the Finding : Regulation cell contents

    Ticket info icon source

  • November 23, 2021 at 2:39 am #8760

    The icon didn’t seem to add anything for us, so I opted to remove it for now.  Just in case anyone else wants to do the same, edit /include/class.list.php

    Modify function display() to the following implementation:

    function display() {
    return sprintf('%s', $this->getValue(), $this->getListId(), $this->getId());
  • November 23, 2021 at 1:12 pm #8762

    Thats great! Thanks for the heads up 🙂

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