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After clicking export i get empty box, all our employees reported the same issue,
Screen shot here for export issue https://prnt.sc/qc2mjs
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after selecting any export to tickets we cant export as we get white box, this is high priority please solve ASAP,
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Hi @kai.gyt,
I see that the same behavior is present in unmodified osTicket, which you can see for yourself in this demo installation:
https://osticketawesome.com/o/1.14.1/scp/
Therefore, this is an issue with osTicket itself — it is not an osTicket Awesome issue. Please report it in the osTicket Forum or, better yet, open an issue on GitHub.
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Ok i will contact osticket for that and open on github, however there wasnt any issue on the 1.12
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Yes, I see that you are correct: the issue is not present in 1.12.3:
https://osticketawesome.com/o/1.12.3/scp/
But how is that relevant? It’s like saying, “Why did I wake up with a cold today? I felt fine yesterday.” 😉
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Looks like someone beat you to reporting it:
https://forum.osticket.com/d/96540-unable-to-export-the-tickets/2
But you may want to jump in and confirm that it is an issue for you as well.
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