[swadsworth]

osTicket v1.14.3 // osTicket-1.14.3-Awesome-101
PHP 7.2.24 // MySQL 8.0.17 // Apache/2.4.37 (centos) OpenSSL/1.1.1c web server

I can not seem to get the knowledge base to show on the user screen. I cleared the cache. It flashes for a split second on the screen then it disappears. 

Any tips on how to get it to appear and stay there?

[stevland]

Hi @swadsworth,

I can’t think of anything that would cause that.

Do you see the same behavior when you browse the demo?

If you post the URL to your installation (or email it to info@osticketawesome.com) I’ll take a look.

[swadsworth]

I sent you an email containing the installations url.

[stevland]

Hmmm it doesn’t “flash” for me at all.

Are you sure that you have the Knoweldgebase enabled and that Clients are not required to be signed in to view it?

Check your settings in Admin Panel > Knowledgebase 

Here is the same page in the demo.

Let me know if this helps.

[stevland]

Also make sure that your FAQ items are set to Featured.

See this example and click on Manage Access to see what I mean:
https://osticketawesome.com/a/1.14.3-1/scp/faq.php?id=33

I’m willing to wager that your issue is not related to osTicket Awesome. If you still have a vanilla osTicket directory, please browse that on the web to see if your Knowledgebase shows up there (e.g. yoursubdomain.yourdomain.com/support-old/). 

But let me know either way.

 

[swadsworth]

I know what Happened now. My Knowledgebase manager was setting it up completely wrong. I fixed that and its up now.

[charlesjr]

Could you tell me how you managed to correct it? I have the same problem too!