Missing attachments at KB client side

  • August 27, 2018 at 1:54 am #2077
    aeromarine
    Participant

    Tested on 1.10.4.

    Attachments from articles at knowledge base are not shown on client side.

    Staff

     

    Staff 1

    Staff 2

     

    Client

     

    Client

     

    • This topic was modified 3 months, 3 weeks ago by aeromarine.
  • October 31, 2018 at 10:02 am #2472
    stevland
    Keymaster

    Hmmm I suspect that this isn’t an osTicket Awesome issue.

    Please try adding an attachment through your old core osTicket installation and verifying whether or not it shows up in the Client side.

    (For more information kindly read “Isolating osTicket vs. osTicket Awesome issues” on the Troubleshooting page.)

  • November 5, 2018 at 12:31 am #2536
    aeromarine
    Participant

    Hi @stevland,

    These screenshots are taken from the demo website. It’s not my environment.

    I noticed the issue at my own environment and after that i went to the demo website to check if the problem was also there.

  • December 5, 2018 at 12:02 pm #2641
    stevland
    Keymaster

    Yikes! In that case, thank you for letting me know.

    I will look into this.

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