[Resolved] osTicket 1.10.5 and 1.11 have been released

  • February 11, 2019 at 9:40 pm #2968
    B
    BarrettComms
    Participant

    Hi,

    I have just noticed that osTicket 1.10.5 and 1.11 have been released, what are your plans for updating osTicketAwesome to support the new versions.

    Thanks,

    Adrian.

  • February 11, 2019 at 10:17 pm #2972
    stevland
    Keymaster

    Hi Adrian,

    I just noticed the same thing yesterday! I don’t know if Enhancesoft sent out an email notification, but I know that I did not receive one.

    I should have a version of osTicket Awesome for 1.10.5 ready this week. I’m not sure how long it will take to prepare a release for 1.11.0. It includes some significant changes and new features, so I can’t make any promises at this point.

    In any event, as a paying customer you will receive email notifications as each become available. 

  • February 11, 2019 at 10:25 pm #2975
    B
    BarrettComms
    Participant

    Thanks Stevland.

    Yes, I only noticed today, seems its been out almost a week. Looking forward to your updates!

    Adrian.

  • February 16, 2019 at 4:31 pm #3033
    t
    thedarkguver
    Participant

    Hi. Will 1.10.5 run on 1.11?  If so, would there be any problems running it?

    Thanks,

    Ralph

  • February 24, 2019 at 10:49 pm #3068
    b
    baering
    Participant

    any update or plans when you are goind to release osticketawesome to osticket 1.11?

  • March 4, 2019 at 11:57 am #3129
    I
    ITSupport
    Participant

    Unfortunately, I just purchased osTicket Awesome and did not realize that you were not yet supporting v.1.11.

    Any idea on when 1.11 will be available? Will 1.10.5 run on top of osTicket 1.11?

    Thanks. I’m looking forward to setting this up.

  • March 4, 2019 at 6:57 pm #3133

    We’re in the same boat as @itsupport. Eagerly waiting for 1.11 support.

    Cheers

  • March 6, 2019 at 6:17 am #3146
    C
    CBENECH
    Participant

    Same question, very interested by Osticket 1;11 that includ some goods improvments.

    Do you have any plan now for this release ?

  • March 7, 2019 at 7:20 am #3164
    t
    totalitysystems
    Participant

    Also kindly awaiting an update on 1.11 – if you could let us know.

    I appreciate it maybe difficult to give an expected ETA, however this might prevent further requests from others and at least gives us a marker to delay pestering you.

    Thanks for a much improved interface.

  • March 15, 2019 at 5:28 pm #3205
    stevland
    Keymaster

    Hi guys!

    Thank you all for your continued support and enthusiasm.

    I have been working tirelessly on a 1.11 release, which is almost ready. It has taken far more time to prepare an upgrade for this version than I would ever have anticipated. But I’m hoping to have it out by Monday.

    Thank you for your patience!

  • March 17, 2019 at 11:08 pm #3252
    b
    baering
    Participant

    thank you stevland for the release today, any advice on how to properly upgrade the theme? I am running now on 1.10 and would now proceed first with upgrade to latest osticket and then update the theme?

    • March 29, 2019 at 12:56 pm #3393
      stevland
      Keymaster

      any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]?

      Hopefully you still have a separate osTicket core installation. You’ll need to upgrade that installation to osTicket v1.11 using the standard instructions provided by Enhancesoft. By doing so you will upgrade your database and prepare it for the new features that are included in v1.11.

      Assuming your osTicket Awesome installation is in a directory called /support, rename it to /support-backup.

      Create a new directory called /support.

      Upload the files from the osTicket-Awesome-1.11-v1.0 release into the /support directory.

      Copy your ost-config.php file from /support-backup/include to /support/include.

      Enjoy!

  • March 18, 2019 at 1:22 am #3260
    C
    CBENECH
    Participant

    Thank you so much to release this v1.11 update !

  • March 18, 2019 at 7:08 pm #3280
    B
    BarrettComms
    Participant

    Thanks Stevland, hope to migrate to 1.11 in the next week or two after some testing.

  • March 29, 2019 at 1:02 pm #3399
    stevland
    Keymaster

    Thanks for your support everyone!

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