[BarrettComms]

Hi,

I have just noticed that osTicket 1.10.5 and 1.11 have been released, what are your plans for updating osTicketAwesome to support the new versions.

Thanks,

Adrian.

[stevland]

Hi Adrian,

I just noticed the same thing yesterday! I don’t know if Enhancesoft sent out an email notification, but I know that I did not receive one.

I should have a version of osTicket Awesome for 1.10.5 ready this week. I’m not sure how long it will take to prepare a release for 1.11.0. It includes some significant changes and new features, so I can’t make any promises at this point.

In any event, as a paying customer you will receive email notifications as each become available. 

[BarrettComms]

Thanks Stevland.

Yes, I only noticed today, seems its been out almost a week. Looking forward to your updates!

Adrian.

[thedarkguver]

Hi. Will 1.10.5 run on 1.11?  If so, would there be any problems running it?

Thanks,

Ralph

[baering]

any update or plans when you are goind to release osticketawesome to osticket 1.11?

[ITSupport]

Unfortunately, I just purchased osTicket Awesome and did not realize that you were not yet supporting v.1.11.

Any idea on when 1.11 will be available? Will 1.10.5 run on top of osTicket 1.11?

Thanks. I’m looking forward to setting this up.

[hamish.paton@likeminded.co.nz]

We’re in the same boat as @ITSupport. Eagerly waiting for 1.11 support.

Cheers

[CBENECH]

Same question, very interested by Osticket 1;11 that includ some goods improvments.

Do you have any plan now for this release ?

[totalitysystems]

Also kindly awaiting an update on 1.11 – if you could let us know.

I appreciate it maybe difficult to give an expected ETA, however this might prevent further requests from others and at least gives us a marker to delay pestering you.

Thanks for a much improved interface.

[stevland]

Hi guys!

Thank you all for your continued support and enthusiasm.

I have been working tirelessly on a 1.11 release, which is almost ready. It has taken far more time to prepare an upgrade for this version than I would ever have anticipated. But I’m hoping to have it out by Monday.

Thank you for your patience!

[baering]

thank you stevland for the release today, any advice on how to properly upgrade the theme? I am running now on 1.10 and would now proceed first with upgrade to latest osticket and then update the theme?

[stevland]

any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]?

Hopefully you still have a separate osTicket core installation. You’ll need to upgrade that installation to osTicket v1.11 using the standard instructions provided by Enhancesoft. By doing so you will upgrade your database and prepare it for the new features that are included in v1.11.

Assuming your osTicket Awesome installation is in a directory called /support, rename it to /support-backup.

Create a new directory called /support.

Upload the files from the osTicket-Awesome-1.11-v1.0 release into the /support directory.

Copy your ost-config.php file from /support-backup/include to /support/include.

Enjoy!

[CBENECH]

Thank you so much to release this v1.11 update !

[BarrettComms]

Thanks Stevland, hope to migrate to 1.11 in the next week or two after some testing.

[stevland]

Thanks for your support everyone!