[In Progress] osTicket v1.14.2 Open Tickets queue columns not visible

  • May 28, 2020 at 9:11 am #5922
    T
    Tom
    Participant

    Hi steveland,

    we updated on osTicket v1.14.2 // osTicket-1.14.2-Awesome-102 and see no column names in the Open Tickets Queue (/scp/tickets.php?queue=1 or /scp/tickets.php). They are correctly visible in all other queues.


    I have tried different browsers and clear cache. The columns are displayed correctly in your demo.
    Do you have any tips on what could be the cause?

    thank you

  • May 28, 2020 at 7:29 pm #5930
    stevland
    Keymaster

    Hi @Tom,

    That is very odd. Which language pack are you using?

  • May 28, 2020 at 7:32 pm #5931
    stevland
    Keymaster

    It looks like Deutch, yes? 

    Do you have any custom code in /osta/user-styles.css?

  • May 29, 2020 at 7:30 am #5934
    T
    Tom
    Participant

    Hi Steveland, yes the German language package.
    I took the screenshots without custom code in /osta/user-styles.css. Even with custom code (from another post) the columns are not displayed.

  • June 4, 2020 at 12:32 am #5955
    d
    doublebind
    Participant

    Happend at my installation too. It happens when you save the Queue setting in the admin menu. but only if you change some things on the first page. not the actual collums page. 

  • July 18, 2020 at 4:05 pm #6102
    stevland
    Keymaster

    Sorry for the delayed response on this.

    I can’t think of any suggestions. I have no idea what would cause this. 

    The only way I can help is if I can access your installation to see for myself.

    Please submit this form (you can ignore the CPanel, SSH and FTP sections):
    https://osticketawesome.com/troubleshooting/assistance-request-form/

  • July 25, 2020 at 9:50 pm #6137
    stevland
    Keymaster

    It seems to me that you are both using the jQuery German workaround that I came up with here: 
    https://osticketawesome.com/forums/topic/osticket-1-14-patch-4-german/

    This must have something to do with your issues, but I can’t reproduce it on my end.

    Please try resetting any Ticket Queue customizations that you have:

    If doing that doesn’t resolve the issue, the only way I can help is if I can access your installation to see for myself.

    Please submit this form (you can ignore the CPanel, SSH and FTP sections):
    https://osticketawesome.com/troubleshooting/assistance-request-form/

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