[Support request] Overdue Alerts

  • March 5, 2020 at 5:52 pm #5504
    m
    mcmastertech
    Participant

    Running osTicket v1.14.1 // osTicket-1.14.1-Awesome-102<br />
    PHP 7.3.14 // MySQL 10.2.24 // Apache web server

    When trying to view overdue notices the popup notification always (no matter screen resolution) shows up off left of the screen. See screenshot.

    Also we are unable to get rid of the overdue notification even if we adjust the SLA and due date is not for weeks.

  • March 5, 2020 at 7:13 pm #5505
    stevland
    Keymaster

    Overdue popup notification?! I am not familiar with this. I’m thinking you must have installed a third-party plugin or mod for this functionality, yes?

  • March 6, 2020 at 8:12 am #5510
    m
    mcmastertech
    Participant

    We are running OS Ticket and the OS Ticket Awesome with the only plugin being Attachments on the File System.

    If i click on the Alert icon the popup always appears nearly off screen, if you click and drag the popup too see what was selected they are the Status options “Open” “Resolved” “Closed” on this popup.

  • March 10, 2020 at 8:43 am #5520
    m
    mcmastertech
    Participant

    Following up if there are any fixes we can apply to ensure this window pops  up where ti is supposed to?

    Also any idea on why the Overdue notices do not go away even if the SLA is increased and the ticket is not overdue?

  • March 18, 2020 at 10:18 am #5546
    m
    mcmastertech
    Participant

    We are still having this problem, we do have a custom status “Awaiting Feedback” that may be breaking this but it should still display.

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