[Support request] Print thread to PDF – Internal Server Error

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    • November 12, 2021 at 1:29 pm #8690
      itcubed
      Participant

      Hi Stevland

      When printing Thread to PDF, we get Internal Server Error

      Repeating the same action on the “old” interface works fine. (So no rush as workaround is simple enough by switching to original template)

      Your assistance is appreciated.

      Many thanks

      it3

      osTicket v1.15.4 // osTicket-1.15.4-Awesome-101
      PHP 7.2.24 // MySQL 5.5.68 // Apache/2.4.6 web server

       

      [Fri Nov 12 21:25:03.595549 2021] [fcgid:warn] [pid 8433] [client 10.0.0.113:57215] mod_fcgid: read data timeout in 41 seconds, referer: https://our.domain/scp/tickets.php?id=13759
      [Fri Nov 12 21:25:03.595665 2021] [core:error] [pid 8433] [client 10.0.0.113:57215] End of script output before headers: tickets.php, referer: https://our.domain/scp/tickets.php?id=13759

    • March 15, 2022 at 10:12 am #9700
      itcubed
      Participant

      Can I check if this has been noted please?

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