[Resolved] Priority with "conditional formatting"

    • March 1, 2021 at 12:32 pm #7484
      itcubed
      Participant

      When adding conditional formatting, the priority “text” eg Low Normal High appears in the priority column which widens the priority column. I presume osticketawesome removes this text, but adding conditional formatting breaks this.

      osTicket v1.15.1 // osTicket-1.15.1-Awesome-101
      PHP 7.2.24 // MySQL 5.5.68 // Apache/2.4.6 web server

       

       

    • March 25, 2021 at 7:43 pm #7555
      stevland
      Keymaster

      Hi @itcubed,

      I have been working intimately with osTicket for close to a decade now, and people keep making me aware of features that I had no idea existed.

      The ability to highlight rows based on conditions is something I hadn’t stumbled upon.

      In any event, it turns out this is a super simple fix. 

      I will include this in future releases, but if you want to implement it now add the following to Admin Panel > Theme > Custom CSS:

      td.osta_priority div {
      display: none;
      }

      That’s it!

      I see a couple of other minor glitches with the conditional highlighting on that I will try to resolve for the next release.

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