[Resolved] theme save

  • May 15, 2019 at 11:23 am #4166
    d
    domarc
    Participant

    i find in faq that there is a permission error if theme settings are not saved

    but I have no access to shell, only FTP and I upload packeg on my main site and in test (fresh site) both are last release

    but when i try to save config of theme modification i GOT a 

    <hr />

    La pagina non funziona<br />
    supporto.domarc.it al momento non è in grado di gestire la richiesta.

    HTTP ERROR 500

    <hr />

    i try to set permission os OSTA folder, very large permission but no way to solve the problem

  • May 15, 2019 at 11:46 am #4167
    stevland
    Keymaster

    Hi @domarc,

    I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.

    Please let me know if upgrading solves your issue so that I can mark this support request as resolved.

  • May 15, 2019 at 12:24 pm #4168
    d
    domarc
    Participant

    I do with last release of osticket and awesome

    no way to save info

     

  • May 15, 2019 at 1:07 pm #4169
    stevland
    Keymaster

    I am looking at your installation source code.

    It is missing huge sections of code. I think there must be files missing.

    You should upload all of the osTicket Awesome files again, and make sure there are no transfer errors in your FTP app.

  • May 15, 2019 at 1:49 pm #4170
    d
    domarc
    Participant

    I upload zip file

    unzip all

    copy every file in upload folder to root of osticket installation overwriting everything

    do this many time in new installation and no change in result

  • May 15, 2019 at 2:03 pm #4171
    d
    domarc
    Participant

    test site is support.domarc.it 

  • May 15, 2019 at 2:43 pm #4174
    stevland
    Keymaster

    It looks like you managed to get it working properly now. Should I marked this as resolved?

  • May 15, 2019 at 2:56 pm #4175
    d
    domarc
    Participant

    theme is working, as first installation

    but is not possible to change any configuration like logo, colors, background

    when i try to save options, i got error 500 in web site

    file permission are ok

  • May 15, 2019 at 9:53 pm #4176
    stevland
    Keymaster

    Please open /osta/inc/staff-head.html and paste this code at the bottom of the file:

    <meta http-equiv="resources" content="o<?php $ostv = sprintf("%s", THIS_VERSION); echo str_replace('v', '', $ostv); ?>.<?php echo GIT_VERSION; ?>-a<?php $themev = file_get_contents(ROOT_DIR ."osta/version.txt"); echo str_replace('osTicket-', '', str_replace('Awesome-', '', $themev)); ?>-p<?php echo phpversion(); ?>-m<?php echo db_version(); ?>-<?php $soft = $_SERVER['SERVER_SOFTWARE'];echo strtolower (substr($soft,0,-3));?>">

  • May 16, 2019 at 9:31 am #4179
    stevland
    Keymaster

    Are you still having trouble, @domarc?

    If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

  • May 16, 2019 at 1:09 pm #4187
    stevland
    Keymaster

    Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com.

  • May 16, 2019 at 1:41 pm #4188
    d
    domarc
    Participant

    yes still problem with theme settings

    xxxxx

    xxxxx

    xxxxx

    it’s a cloud installation i have no ideo how to access logs

    i have FTP access to files to DB

    but not to OS 

  • May 16, 2019 at 1:49 pm #4189
    stevland
    Keymaster

    Oh yikes! Don’t post your connection info in this forum!

    I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂

  • May 16, 2019 at 1:54 pm #4190
    stevland
    Keymaster

    Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

  • May 16, 2019 at 1:57 pm #4191
    d
    domarc
    Participant

    ok, i do

     

  • May 16, 2019 at 2:14 pm #4192
    stevland
    Keymaster

    I think I found the issue!

    Unfortunately I cannot connect to your server using the FTP credentials that you gave me. But the fix is really easy:

    Open /osta/functions.php

    Change lines 21-22 from

    "custom-backdrops"=>"01.png",
    "custom-logos"=>"ost-logo.png",

    to

    "custom-backdrops"=>"[]",
    "custom-logos"=>"[]",

    That should fix it! But please let me know.

  • May 16, 2019 at 9:14 pm #4197
    stevland
    Keymaster

    I believe this is fixed so I will mark it as resolved for now.

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