ticket thread

  • April 15, 2019 at 9:44 pm #3538



    Is there a way to make the messages on ticket thread collapsible? once the exchange of messages become too long, you have to scroll all the way down. can it be collapsible? when you click the header of the message, it will expand, it think this will make the view more compact.



  • April 16, 2019 at 9:33 am #3544

    Hi @ramonb,

    I like the idea… I’m imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed except for the most recent one at the bottom. You can click on each message header to expand it, or click an icon to expand all of them at once.

    I like the idea, but it would require quite a lot of programming and testing. For now I have to focus on bug fixes and other improvements, but I’ll keep this one at the back on my mind.

  • September 23, 2021 at 10:07 pm #8283

    +1 on the great idea!

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