[Resolved] Upgrade OS Ticket

  • April 29, 2021 at 6:15 am #7617
    a
    alexbuckland
    Participant

    Hi Stevland

    I have reached out to you about this but I guess you are busy. I need to upgrade my OSicket Awesome, and your instructions seem fairly simple but I assume (incorrectly?) I need to update the actual OS Ticket code as well? In case we need to revert, is this correct?

    Thanks,

    Alex.

  • April 29, 2021 at 6:15 am #7618
    a
    alexbuckland
    Participant

    FYI

    osTicket v1.14.3 // osTicket-1.14.3-Awesome-102
    PHP 7.3.27 // MySQL 5.7.32 // Apache web server

  • May 7, 2021 at 2:04 am #7633
    J
    JulienVDC
    Participant

    Hey Alex,

    You have to download the Awesome-OST version and upgrade using that one.

    You should ignore the “standard” one put out by the OST guys. Unless you want to drop the Awesome-OST theme.

  • May 7, 2021 at 3:00 pm #7644
    stevland
    Keymaster

    Hi @alexbuckland,

    Sorry, I didn’t see your email but I’m a little overwhelmed right now.

    You don’t need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.

    There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.

    But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket. 

    I know, genius, right?!  😉

    I hope this answers your question. If not, let me know.

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