April 29, 2021 at 6:15 am #7617
I have reached out to you about this but I guess you are busy. I need to upgrade my OSicket Awesome, and your instructions seem fairly simple but I assume (incorrectly?) I need to update the actual OS Ticket code as well? In case we need to revert, is this correct?
May 7, 2021 at 3:00 pm #7644stevlandKeymaster
Sorry, I didn’t see your email but I’m a little overwhelmed right now.
You don’t need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.
There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.
But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket.
I know, genius, right?! 😉
I hope this answers your question. If not, let me know.
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