Devi1903

Forum Replies Created

  • In reply to: Have 4 columns for Ticket Details and Custom forms

    March 25, 2021 at 10:27 pm #7558
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    Devi1903
    Participant

    I figured as much after looking into it that is was not gonna be an easy feat to do.

    Thanks for your input, if you manage to add it in at some stage it would be great!

    In reply to: No logo in print pdf

    October 6, 2020 at 3:55 pm #6958
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    Devi1903
    Participant

    I am still having this issue. For now i have just replaced the php code for the logo with the default for OSTicket so that it just uses fpdf/print-logo.png for the logo and that works 100%.

    So my guess is it has something to do with something in /osta/php/functions.php that does not agree with my setup. Something around the use of the custom logo.

    In reply to: Status Scroller

    August 27, 2020 at 9:41 am #6276
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    Devi1903
    Participant

    47 Statuses, oops! 🙂 Screenshots below taken on 23″ monitor resolution 1920*1080

    In reply to: Date Selector

    August 20, 2020 at 10:52 am #6237
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    Devi1903
    Participant

    Ok, so strangely enough this has something to do with the data in this field. Once this date is changed then for some reason the date selector displays 100% fine. I migrated from version 1.12 to 1.14.2 and then implemented OSTicket Awesome. So obviously something to do with the previous data in the date fields then caused this issue. Once that data is overwritten with new data its fine. No idea how the data in the field managed to cause the date selector to display different but clearly somehow it did.

    So this is resolved, and wasn’t actually an issue

    In reply to: No logo in print pdf

    August 18, 2020 at 5:40 am #6220
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    Devi1903
    Participant

    Please note i am running Cent OS on the server

    In reply to: No logo in print pdf

    August 18, 2020 at 2:52 am #6218
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    Devi1903
    Participant

    Thanks, yes i believe it is something to do with mPDF or mbstring extension. I remember having a similar issue when upgrading to 1.12 previously. For now i have copied in my ticket-print.tmpl.php file from the base version of OSTicket 1.14 and its working 100%.

    When i have some time i will play around with this file and see where the issue might be coming in.