[IT Support]

osTicketAwesome Version 1.17.3 seems to not compatible with PHP 8.2.4. At least I get aprox. 20 errors / warnings about deprecated things. 

[IT Support]

Thank you, that CSS did it sufficiently.

[IT Support]

Thank you for your research on this. I knew it’s possible to also do a mass merge / link, but that’s not helping if tickets are not in the same ticket list.

Anyway, we’re looking forward to use the features when they’re ready. Nice stuff!

[IT Support]

I sent the form weeks ago, when you just posted the answert but we did not receive any receipt yet. Could you have a look on this? Thank you!

[IT Support]

I wanted to use the terms as they were used in the sources. Maybe “Search Queue” is ambigous or wrong but I meant those queues that are accessable through “Search” in the subnavigation. It’s also part of your screenshot, see:

When our agents make queues that are highly customized or just temporarly interesting, they don’t set a parent queue but just save them as “My Search” / “Personal Search”:

For instance, all tickets that should not use any of the parent filters (open, mine, closed) must become what I call “Search Queues”. 

To open a saved “Personal Search” you tab “Search” in Subnavigation. But that’s simply not possible in mobile version, is it?

[IT Support]

Dude, my answer is gone… can you bring it back so I can copy & paste it to osTicket Forum / GitHub?

[IT Support]

a possibility to change ‘predefined’ sorting.

Yes, this is definitely a planned feature, more than likely in the next release as well.

 

Hi, I just wanted to ask if this is still on your list. People are using desktop version on phone in order to use the sorting functionality. Without it, the mobile version is not usable for some of our staff member.

[IT Support]

This one is really terrible. We experienced the same here and I might be able to partially point to the function that’s causing it. I noticed it when I was explaining something to a colleague at her workplace: she used osTicketAwesome (1.12-102) with Firefox and set in her account settings the refresh rate for ticket pages to “every minute”. In my account settings the refresh rate is deactivated. Anyway, I tried to show her some things and became very irritated about the same weird issue netwatch posted: a lot of buttons did not work – like they where freezed. After refreshing the whole page they worked again… worked… and suddenly they stopped working again. I started realizing that it happens after her ticket page refreshed. So I went to my workplace (chrome, firefox – both the same) and activated the refresh rate -> and yep, experienced the same. Always (not 100% sure if it’s really always) after the javascript refresh you can’t open any (modal) dialog anymore (for instance “edit current queue”).

ps: you can experience it in the demo as well. Just set the refresh rate to “every minute”, open ticket page, wait a minute until you see the refresh and try to open a modal dialog, for instance: try to edit the current queue. 

[IT Support]

Wait, do you have to do all translations within the code? You’re not using the custom namings / translations as they are configured in the ticket overview…? However, you can go with those translations, yes 😉

[IT Support]

A patch during the next days would be fine, I’ll wait. Thank you for your fast response!

[IT Support]

Ticketnummer<br />
Letzte Aktualisierung<br />
Gegenstand Betreff<br />
Von<br />
Zugewiesen an<br />
Geburtstermin (that would be the predicted day of baby birth) Fällig am / Fälligkeitsdatum<br />
Abschlussdatum (would be technically ok, better is:) Geschlossen am / Schließdatum<br />
Datum erstellt (would be technically ok, better is:) Erstellt am / Erstelldatum<br />
Abteilung<br />
Letzte Nachricht<br />
Letzte Antwort<br />
Status<br />
Mannschaft Team is fine

[IT Support]

Hi, yes it’s fixed for replies now, thanks for doing it so fast! But it’s still not fixed for notes. I added an !important to line 747 in staff-mobile.css which seems to fix it… 

[IT Support]

What files do you have in the /js-directory? Is there a file named “jquery-3.4.0.min.js”? I think it came with the last version, you better have it (not jquery-3.4.0.min.js; that one is old)

[IT Support]

1. Go into a Ticket and produce anything that leads to a message at the end of a ticket thread. For instance, assign it to anybody so that there appears the message “Ticket is assigned to xy”
2. After assigning the Ticket, just add an internal note with only one line of text <br />
   Now your one line of inernal note should be directly above the message “Ticket is assigned to xy”
3. Now use the internal note to create a new task from it. Therefor, you open the small dropdown menu on the right.

Since the message “Ticket is assigned to xy” has an opacity = 1 (and position = static) it seems to break all z-indexes. So you can’t create a task from the note, because it’s behind the message. That’s it. 

I can’t say if it happed “very often”. I removed the animation. There is just a small amount of agents using osTicket here so far and they all use the “Create task” from a thread entry quiet often. It’s hard to say how often it wasn’t possible because of an animated message breaking the z-index…

 

[IT Support]

The Ticket-Link is still broken but at least I found the line of code to solve my own problem.