[Resolved] Search is broken after upgrade to 1.17

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    • October 7, 2022 at 11:00 am #11924
      G
      NMITHelp
      Participant

      If I do a search for tickets without an email (Not using that drop down that ajax drop down), but just with words. 

       

       

      It sends me to a 500 error.  I can’t find an error in any logs.

       

       

       

      However, if I push Shift- O and go into the OSTicket Original the search function works with the same url call.

       

       

      I should mention, searches with the email do work with &search-type=typeahead .

    • October 7, 2022 at 1:24 pm #11966
      G
      NMITHelp
      Participant

      This also happens in the staff demo.

    • October 8, 2022 at 4:03 pm #12002
      stevland
      Keymaster

      Thank you for bringing this to my attention, @NMITHelp.

      This is a serious glitch. And I haven’t quite figured out how to properly fix it yet.

      But I have found a workaround that seems good enough for now.

      Please copy the code from this page and paste it into the file tickets.php (in the root dir), replacing all of the current contents.

    • October 10, 2022 at 9:20 am #12090
      G
      NMITHelp
      Participant

      Sounds good.  Do you mean SCP\tickets.php?  Or should I create a new file for upload\tickets.php

    • October 10, 2022 at 10:02 am #12093
      stevland
      Keymaster

      Oops! Yes, scp\tickets.php.

    • October 10, 2022 at 2:38 pm #12146
      stevland
      Keymaster

      If anyone else is reading this how has osTicket Awesome for osTicket 1.17 (Revision 1) installed…

      …you can either manually apply the fix I suggested above, or upgrade to osTicket Awesome for osTicket 1.17 (Revision 2).

    • October 11, 2022 at 12:08 pm #12162
      S
      Stephen@EhOS
      Participant

      Good Day,

      This fix (upgrading to Revision 2 from Revision 1) worked for us as well!

      Thanks for the quick turn around on this!

      Have a great day!

    • October 13, 2022 at 9:48 am #12196
      G
      NMITHelp
      Participant

      Thank you very much.  Sorry it took a bit to get back to this. This seems to have fixed it.  

    • October 18, 2022 at 8:38 am #12345
      stevland
      Keymaster

      Great! Thanks for the feedback guys.

    • May 1, 2023 at 2:20 pm #16645
      R
      RenatoAscencio
      Participant

      Everytime that I updgrade osticket awesome I have this issue 

      how can I fix ?

    • June 7, 2023 at 10:41 am #17138
      R
      RenatoAscencio
      Participant

      No longer support ,sad

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