osTicket Awesome works with the two latest releases of osTicket:
- v.1.10.1 (current release)
There are also older versions available for these osTicket releases:
You need to already be running or be prepared to update to one of these versions in order to take advantage of osTicket Awesome.
(If you’re looking at osTicket for the first time, start here).
The color themes can be found here:
Staff > Admin Panel > Themes.
You can check out this feature here.
When you switch to a new color theme it changes both the Staff and the Client areas.
You can also add your company name and change the “Support Ticket Center” text on the Themes page.
You can also change the text and the link that appears at the bottom of the Mobile Menu on mobile devices.
All of these settings affect both the Client and the Staff areas.
español — AR (Spanish, Argentina)
español — MX (Spanish, Mexico)
Português — BR (Portuguese, Brazil)
русский язык (Russian)
中文 (中国) (Chinese)
Installing osTicket Awesome is easy. Complete instructions are included on the Download page (which is accessible after purchase).
The only thing that is required is an FTP program (such as the free FileZilla) and the credentials you use to connect to your web server.
If you installed osTicket, you’ll find the upgrade to osTicket Awesome much simpler.
If you do run into a glitch, please report it.
Yes. Although one of our users reported having trouble uploading his osTicket Awesome installation using the File Manager.
If you run into trouble while installing, try using an FTP program (such as the free FileZilla) to copy the files over.
All transactions are secured by TLS (a higher grade of security than SSL, with 128-bit encryption and using modern SHA2 cyphers).
Please note that the charge will show up on your credit card statement as “GUMROAD”.
Our payment processor has to charge VAT on all transactions for EU customers. But any business with a valid VAT Number issued by any Member State of the EU can have the VAT charge refunded right away.
A single license entitles the holder to use the osTicket Awesome themed-files within one live osTicket installation and one testing installation, for use within one organization.
This is more than adequate in most situations, unless your organization uses more than one Support Ticket System.
Keep in mind, however, that if you upgrade osTicket and/or osTicket Awesome you will lose your customizations.
Therefore, you should consider the trade-off. You may chose to have your osTicket Awesome installation customized knowing that you will avoid upgrading osTicket / osTicket Awesome for a few years (until a really compelling new feature becomes available).