osTicket Awesome works with these versions of osTicket:
- v.1.12.2 (latest release)
…plus lots of older versions as well!
You need to already be running or be prepared to update to one of these versions in order to take advantage of osTicket Awesome.
(If you’re looking at osTicket for the first time, start here).
No. osTicket Awesome is designed for and used in professional environments. We take our customer’s security and data very seriously.
RC (Release Candidate) versions of osTicket are only for developers, beta testers and enthusiasts to use. RC code should never be used in a production environment!
But when v1.14 Final is released, we will have a corresponding version of osTicket Awesome available within one week.
When a new version of osTicket comes out, an updated version of osTicket Awesome is released to support it in one week or less.
After your license expires you may wish to renew it. But even if you don’t renew, your installation will continue to work indefinitely.
Every major web browser is supported, including:
The following plugins are officially supported right out of the box.
LDAP and Active Directory
Amazon Attachments in Amazon S3
Attachments on Attachments on the Filesystem
In fact, the only plugin that our users have had problems with is the attachments_preview plugin. However, one of our users found a working fix.
The color themes can be found here:
Staff > Admin Panel > Themes.
When you switch to a new color theme it changes both the Staff and the Client areas.
Yes, you can.
You should have a look at these tips on how to best integrate your company logo into osTicket Awesome.
Yes. In fact, all of the officially-supported languages are pre-installed in osTicket Awesome, including:
|Arabic — Egypt||(مصر)||ar_SA|
|Arabic — Saudi Arabia||(المملكة العربية السعودية)||ar_SA|
|Spanish — Spain||(español)||es_ES|
|Spanish — Mexico||(Méjico)||es_MX|
|Spanish — Argentina||(español argentino)||es_AR|
|Portuguese — Brazil||(Português)||pt_BR;|
|Serbian (Serbia)||(српски (Србија))||sr_CS|
|Chinese — China||(中文 (中国)||zh_CN|
|Chinese — Taiwan||(中文（台灣)||zh_TW|
By popular demand we also include flag icons for the United Kingdom and Canada .
Installing osTicket Awesome is easy. Complete instructions are included on the Download page (which is accessible after purchase).
The only thing that is required is an FTP program (such as the free FileZilla) and the credentials you use to connect to your web server.
If you installed osTicket, you’ll find the upgrade to osTicket Awesome much simpler.
If you do run into a glitch, please report it.
One of our users reported having trouble uploading his osTicket Awesome installation using the File Manager. So if you run into trouble while installing, try using an FTP program (such as the free FileZilla) to copy the files over.
No. You can pay using your credit card without creating a PayPal account.
If you already have a PayPal account, however, you have the additional option of paying directly from your linked bank account.
If you need an invoice for your company tax records, fill out this form after you complete the purchase.
Invoices are created and sent manually about once a month, so you will receive an invoice within a few weeks.
A single license entitles the holder to use the osTicket Awesome themed-files within one live osTicket installation and one testing installation, for use within one organization.
This is more than adequate in most situations, unless your organization uses more than one Support Ticket System.
You can always remove the osTicket Awesome directory. As long as your database is intact, there is absolutely no risk whatsoever.
If you have your own modifications to the osTicket code, here is a tip to help you identify and copy your code over to a new installation or upgrade.
As osTicket Awesome is a digital product, you cannot “return” it like you would a physical item.
If you are thinking about buying osTicket Awesome, please try our Client and Staff demos on your desktop and mobile devices. 98% of all osTicket functionality can be tested in the demos.
After purchasing and installing osTicket Awesome, most customers do not require any assistance. But if you do run into trouble, you can contact the developer directly or, preferably, ask for help in the forums.
Keep in mind, however, that if you upgrade osTicket and/or osTicket Awesome you will lose your customizations.
Therefore, you should consider the trade-off. You may choose to have your osTicket Awesome installation customized knowing that you will avoid upgrading osTicket / osTicket Awesome for a few years (until a really compelling new feature becomes available).