osTicket Awesome works with these versions of osTicket:
|v.1.15.2 (latest release)||v.1.12.5|
…and many older versions as well.
You need to already be running or be prepared to update to one of these versions in order to take advantage of osTicket Awesome.
(If you’re looking at osTicket for the first time, start here).
Installing osTicket Awesome is easy!
We provide detailed installation instructions for first-time installs, upgrades and updates.
Our instructions include detailed walkthroughs using the most common web tools, including SSH, FTP, cPanel, Plesk, phpMyAdmin, on both Linux and Windows IIS servers.
If you experience difficulty we also have extensive troubleshooting guides and an active support forum.
When a new version of osTicket comes out, an updated version of osTicket Awesome is released to support it in one week or less.
After your license expires you may wish to renew it. But even if you don’t renew, your installation will continue to work indefinitely.
Every major web browser on Mac, PC, iOS and Android is supported, including:
The following plugins are officially supported right out of the box.
- Attachments hosted in Amazon S3
- Attachments on the Filesystem
- Attachment Inline (aka Attachments Preview)
- Audit Log
- Google Authenticator 2FA
- Help Desk Audit
- HTTP Passthru Authentication
- LDAP and Active Directory
- OpenID Authentication for Microsoft
- Password Management Policies
In fact, all of the above plugins are bundled with osTicket Awesome. All you need to do is install and activate the ones you want to use in Admin Panel > Manage > Plugins.
The color themes can be found here:
Staff > Admin Panel > Themes.
When you switch to a new color theme it changes both the Staff and the Client areas.
Yes, you can.
You should have a look at these tips on how to best integrate your company logo into osTicket Awesome.
Yes. In fact, all of the officially-supported languages are pre-installed in osTicket Awesome, including:
|Arabic — Egypt||(مصر)||ar_EG|
|Arabic — Saudi Arabia||(المملكة العربية السعودية)||ar_SA|
|Chinese — China||(中文 (中国))||zh_CN|
|Chinese — Taiwan||(中文（台灣))||zh_TW|
|Portuguese — Brazil||(Português)||pt_BR;|
|Serbian (Serbia)||(српски (Србија))||sr_CS|
|Spanish — Argentina||(español argentino)||es_AR|
|Spanish — Spain||(español)||es_ES|
|Spanish — Mexico||(Méjico)||es_MX|
|Urdu (India)||(بھارت) اردو||ur_IN|
|Urdu (Pakistan)||(پاکستان) اردو||ur_PK|
If you do run into a glitch, please report it.
One of our users reported having trouble uploading his osTicket Awesome installation using the File Manager. So if you run into trouble while installing, try using an FTP program (such as the free FileZilla) to copy the files over.
Yes. You will need to have PHP and MySQL installed. We offer complete instructions for every installation scenario in your IIS environment.
No. You can pay using your credit card without creating a PayPal account.
If you already have a PayPal account, however, you have the additional option of paying directly from your linked bank account.
PayPal is not available in some countries, in which case we have an alternate payment gateway.
PayPal is not available in some countries, in which case you can use our alternate payment gateway and pay with a credit card.
Please note that after your payment is received we will need to manually create an account for you on this website. It may take a few hours for us to do so because of time zone differences.
No! It doesn’t matter what country you are from, we never charge you tax on your purchase(s).
If you need an invoice for your company tax records, fill out this form after you complete the purchase.
Invoices are created and sent manually about once a month, so you will receive an invoice within a few weeks.
A single license entitles the holder to use the osTicket Awesome themed-files within one live osTicket installation and one testing installation, for use within one organization.
This is more than adequate in most situations, unless your organization uses more than one Support Ticket System.
So technically osTicket Awesome is a giant modification of osTicket.
You need to install it similarly to how you installed osTicket in the first place. We provide complete instructions to help you through every step of the process.
But, if you choose to do so, you can always go back to the regular osTicket.
And you will still use your current database. All of your ticket data, customer information, agents, etc. will remain exactly the same whether you are using osTicket Awesome or not.
And if, at some point, you want to go back to using vanilla osTicket, there is absolutely no risk whatsoever.
If you have your own modifications to the osTicket code, here is a tip to help you identify and copy your code over to a new installation or upgrade.
As osTicket Awesome is a digital product, you cannot “return” it like you would a physical item.
If you are thinking about buying osTicket Awesome, please try our Client and Staff demos on your desktop and mobile devices. 98% of all osTicket functionality can be tested in the demos.
After purchasing and installing osTicket Awesome, most customers do not require any assistance. But if you do run into trouble, you can contact the developer directly or, preferably, ask for help in the forums.
Keep in mind, however, that if you upgrade osTicket and/or osTicket Awesome you will lose your customizations.
Therefore, you should consider the trade-off. You may choose to have your osTicket Awesome installation customized knowing that you will avoid upgrading osTicket / osTicket Awesome for a few years (until a really compelling new feature becomes available).