FAQ's

Currently, osTicket Awesome works with the two latest releases of osTicket:

• v.1.9.12
• v.1.10-RC.2 (Release Candidate 2).

You need to already be running or be prepared to update to either of these versions in order to take advantage of osTicket Awesome*.

 
When osTicket 1.10-Final is released, the goal is to have a new theme ready for it as quickly as possible.

 
*(If you’re looking at osTicket for the first time, start here).

Yes. When you purchase osTicket Awesome, you are automatically entitled to any and all new versions and updates for 2 years starting from the date of your purchase.

Please submit your idea on the Feature Request page so that everyone can vote for it.

Yes. osTicket Awesome is intended to fully support Internalization. In fact, it comes with all of the officially-supported languages pre-installed.

During this initial launch period you may encounter instances where the some English terms are not being translated. Kindly point any such instances in the Bugs Forum and they will be corrected right away.

Unfortunately, osTicket does not have a built-in method for installing/switching between themes. Installing osTicket Awesome is pretty easy however, and complete instructions are included with your download upon purchase.

Yes! osTicket Awesome is guaranteed to work on any screen with a width of 295px or more. So pretty much any web-enabled device manufactured within the past 5 years.

If you do run into a glitch, please report it.

All payments are handled by Gumroad. You can chose to pay with your credit card or your bank account (through PayPal).

All transactions are secured by TLS (a higher grade of security than SSL, with 128-bit encryption and using modern SHA2 cyphers).
 
Please note that the charge will show up on your credit card statement as “GUMROAD”.

No! When you purchase and install osTicket Awesome, it is immediately available to all of your staff and clients.

osTicket Awesome is too awesome to mess anything up*. In fact, you can still use the original osTicket interface concurrently, and you can always revert back to the old interface at any time. Your tickets and other database data will not be affected.

*(Of course, you should have a complete backup of your current osTicket installation before you make any changes).

Yes. I am happy to help you install the theme for a flat rate of $70 USD, payable through PayPal. This is adequate in most situations, but if you have atypical requirements and/or your own deep customizations, I am happy to provide additional support at $70 USD /hr.

I am happy to customize the theme for you so that it matches the look and feel of your existing website. This additional support is $70 USD /hr.

Keep in mind, however, that if you upgrade osTicket and/or osTicket Awesome you will lose your customizations.

Therefore, you should consider the trade-off. You may chose to have your osTicket Awesome installation customized knowing that you will avoid upgrading osTicket / osTicket Awesome for a few years (until a really compelling new feature becomes available).

Soon!