Hi Stevland,
Ok, we will activate again the APCu option and the Zend Opcache,
The issue on the phones is happening with the login page (some of our agents need to use a phone to answer tickets) so when they try to access the webpage and login, this main page takes so long to load.
Here you have the information you asked:
Server information<br />
Version osTicket v1.10.4 (035fd0a) – To date<br />
Microsoft-IIS / 7.5 Web Software Server<br />
MySQL version 5.5.45<br />
PHP version 5.6.31<br />
PHP extensions<br />
gdlib Used for image manipulation and PDF printing<br />
imap Used for Email recovery<br />
xml XML API<br />
xml-dom Used for processing HTML Email<br />
json Improves the creation performance and JSON processing<br />
mbstring Highly recommended for content in non-western European languages<br />
phar Highly recommended for language packs and add-ons<br />
intl Highly recommended for content in non-western European languages<br />
fileinfo Use to detect types of uploaded files<br />
APCu Improves overall performance<br />
Zend Opcache Improves overall performance<br />
PHP configuration<br />
cgi.fix_pathinfo recommends “1” If the AJAX does not work<br />
date.timezone Europe / Belgrade<br />
Information and use of database<br />
Support scheme (localhost)<br />
Signature of the scheme 98ad7d550c26ac44340350912296e673<br />
Occupied space 817.83 MiB<br />
Space for attachments 746.41 MiB<br />
Time Zone Romance Daylight Time (Interpreted as Europe / Berlin)