Reply To: Unusual load time on phones

July 20, 2018 at 10:27 am #1916
B
fedefarma
Participant

The details are: 

DB Error #1054<br />
[SELECT A3.staff_id AS lock__staff_id, A1.staff_id AS staff_id, A1.isoverdue AS isoverdue, A1.team_id AS team_id, A1.ticket_id AS ticket_id, A1.number AS number, A4.subject AS cdata__subject, A6.address AS user__default_email__address, A1.source AS source, A7.priority_color AS cdata__:priority__priority_color, A7.priority_desc AS cdata__:priority__priority_desc, A1.status_id AS status_id, A8.name AS status__name, A8.state AS status__state, A1.dept_id AS dept_id, B0.name AS dept__name, A5.name AS user__name, A1.lastupdate AS lastupdate, A1.isanswered AS isanswered, B1.firstname AS staff__firstname, B1.lastname AS staff__lastname, B2.name AS team__name, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = ‘T’ AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_collaborator R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id) AS collab_count, (SELECT COUNT(R1.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = ‘T’ AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) LEFT JOIN ost_attachment R1 ON (R1.type = ‘H’ AND R0.id = R1.object_id) WHERE Q8.ticket_id = A1.ticket_id AND R1.inline = 0) AS attachment_count, (SELECT COUNT(R0.id) AS count FROM ost_thread Q7 JOIN ost_ticket Q8 ON (Q7.object_type = ‘T’ AND Q7.object_id = Q8.ticket_id) LEFT JOIN ost_thread_entry R0 ON (Q7.id = R0.thread_id) WHERE Q8.ticket_id = A1.ticket_id AND NOT R0.flags & 4 != 0) AS thread_count FROM ost_ticket A1 JOIN (SELECT Q7.ticket_id FROM ost_ticket Q7 JOIN ost_ticket_status Q8 ON (Q7.status_id = Q8.id) WHERE (Q7.staff_id = 4 OR (Q7.staff_id = 0 AND Q7.team_id > 0)) AND Q8.state = ‘open’ AND ((Q8.state = ‘open’ AND (Q7.staff_id = 4 OR Q7.team_id IN (2))) OR Q7.dept_id IN (‘4’)) ORDER BY Q7. ASC LIMIT 1) A2 LEFT JOIN ost_lock A3 ON (A1.lock_id = A3.lock_id AND A3.expire > NOW()) LEFT JOIN ost_ticket__cdata A4 ON (A1.ticket_id = A4.ticket_id) JOIN ost_user A5 ON (A1.user_id = A5.id) LEFT JOIN ost_user_email A6 ON (A5.default_email_id = A6.id) LEFT JOIN ost_ticket_priority A7 ON (A4.priority = A7.priority_id) JOIN ost_ticket_status A8 ON (A1.status_id = A8.id) JOIN ost_department B0 ON (A1.dept_id = B0.id) LEFT JOIN ost_staff B1 ON (A1.staff_id = B1.staff_id) LEFT JOIN ost_team B2 ON (A1.team_id = B2.team_id) WHERE A1.ticket_id = A2.ticket_id GROUP BY A3.staff_id, A1.staff_id, A1.isoverdue, A1.team_id, A1.ticket_id, A1.number, A4.subject, A6.address, A1.source, A7.priority_color, A7.priority_desc, A1.status_id, A8.name, A8.state, A1.dept_id, B0.name, A5.name, A1.lastupdate, A1.isanswered, B1.firstname, B1.lastname, B2.name ORDER BY A1. ASC] Unknown column ‘Q7.’ in ‘order clause’

—- Recular —-<br />
#0 C:\inetpub\wwwroot\support\include\mysqli.php(204): osTicket->logDBError(‘DB Error #1054’, ‘[SELECT A3.`sta…’)<br />
#1 C:\inetpub\wwwroot\support\include\class.orm.php(3136): db_query(‘SELECT A3.`staf…’, true, true)<br />
#2 C:\inetpub\wwwroot\support\include\class.orm.php(3183): MySqlExecutor->execute()<br />
#3 C:\inetpub\wwwroot\support\include\class.orm.php(1868): MySqlExecutor->getArray()<br />
#4 C:\inetpub\wwwroot\support\include\class.orm.php(1818): HashArrayIterator->{closure}()<br />
#5 C:\inetpub\wwwroot\support\include\class.orm.php(1797): CallbackSimpleIterator->next()<br />
#6 C:\inetpub\wwwroot\support\include\class.orm.php(1806): CallbackSimpleIterator->rewind()<br />
#7 C:\inetpub\wwwroot\support\include\class.orm.php(1463): CallbackSimpleIterator->valid()<br />
#8 C:\inetpub\wwwroot\support\include\class.orm.php(1480): CachedResultSet->fillTo(2147483647)<br />
#9 C:\inetpub\wwwroot\support\include\class.orm.php(1489): CachedResultSet->asArray()<br />
#10 C:\inetpub\wwwroot\support\include\staff\tickets.inc.php(570): CachedResultSet->getIterator()<br />
#11 C:\inetpub\wwwroot\support\scp\tickets.php(495): require_once(‘C:\\inetpub\\wwwr…’)<br />
#12 {main}