[In Progress] Changing theme tabs / color schemes very slow or not working

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    • July 17, 2024 at 9:40 am #20801
      lucn
      Participant

      We have a new osticket installation with awsome, the ost systems itself work good and responsive, but changing anything in the theme setup is or painfully slow of not working. Any direction the find out why?

    • September 3, 2024 at 8:36 am #21127
      stevland
      Keymaster

      Hi lucn,

      I’m sorry to hear that you’re experiencing that frustration. But, unfortunately, I can’t think of a reason that could explain that specific issue.

      While you are on the Theme page, I suggest that you open Developer Tools in your browser and look at the Console for any errors that may provide a clue.

      Also, try accessing the Themes page using a different web browser to see if it works as expected. If it does, it could indicate an issue with a plugin/ extension in your regular browser.

      I’ll leave this open, and if you learn anything new, please feel to share.

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