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Hello, we are running a configuration where agent’s aren’t allowed to change ticket priority value, they can still click on this in their dashboard and are prompted with a blank window, nothing renders and this kinda soft locks the agent from interacting with anything. I presume this is due to rendering method, is there a potential fix already for this or should I patch the renderer.
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Hi Daniel,
Apologies for the slow response on this one.
This sounds like it could be the quick-edit popup opening but having nothing to render because the agent’s role doesn’t have permission to change the value. I’d like to narrow it down so I can look into it properly.
When you get a chance, any of the following would help (all optional, but the more the better):
- What version of osTicket Awesome are you running?
- What exactly is the agent clicking when the blank window appears? For example, are they clicking a priority value in the queue list, or clicking something inside the ticket view?
- Are there any errors in the browser console (F12 > Console tab) when the blank window appears?
- Does it happen in a different browser?
- A screenshot of the blank window would be very helpful if you can grab one.
In the meantime, if you can confirm which element triggers it, I can take a look at whether the click target should be disabled for agents without that permission.
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