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In the dialog box to open a new ticket, new fields are NOT opened.
After create new ticket this error shows.
“Unable to create a ticket. Correct any errors below and try again.”
And the required fields “Ticket Details” is present and now possible to create the ticket.
V. 1.18.3 Firefox and Opera tested. Same problem on both!
-Roger-
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I’m not 100% certain what you’re seeing as it isn’t something I’ve run into before, and it’s a little hard to picture without screenshots.
That said, based on your description, it sounds like it is probably an upstream osTicket glitch rather than anything
specific to osTicket Awesome.You can verify whether or not that is true by pressing SHIFT + O on your keyboard, which puts you into a vanilla osTicket environment. From there you can attempt the same steps to open a ticket. If the same issue occurs you’ll know that it isn’t something introduced by osTicket Awesome.
Having said that, you should also try going to Admin Panel > Manage > Help Topics, and setting one of your topics as the Default if there isn’t one set already. That way the Ticket Details fields should load immediately when the page opens, rather than waiting for you to select a topic.
If the issue doesn’t occur in vanilla osTicket and setting a default Help Topic doesn’t solve the issue, a screenshot or screen recording of what you’re seeing before and after the error would go a long way.
Let me know.
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Hello and thanks for your reply!
I created an video to demonstrate but you are not accepting video.
However same happens in original OST.
I am not able to set default ticket in the Admin Panel > Manage > Help Topics but I am in setting/Ticket Settings and Options
Setting the default solved the issue but I would prefer this was working without default. Buy I assume it will be OST original issue to fix.
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