[Resolved] User Attachment not work

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    • March 27, 2019 at 1:11 am #3354
      P
      Absolute
      Participant

      OsTicket 1.11 – Awesone 11.1

      The user who opens the ticket and attaches a file is not attached to the ticket. The configuration is admin is ok and the system shows no errors, send the ticket but without attachment.<br /> Instead if the operator attaches the file, this works.<br /> The problem is with all browsers of any size. Even from the attached smartphone it is not sent.

      If you want I have a clean test of osTicket 1.11 and a test of Awesone 1.11

      Help please, thanks

    • March 29, 2019 at 12:51 am #3375
      P
      Absolute
      Participant

      Sorry, nobody has this problem? I can’t use the template like this.

      Help please.

       

    • April 18, 2019 at 12:31 am #3584
      lucn
      Participant

      Same issue here.

      I am on php7.0

    • April 22, 2019 at 1:46 pm #3612
      stevland
      Keymaster

      Hi guys,

      To fix this issue, please edit /open.php and replace its contents with the code on this page.

      Or wait for the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April.

    • April 24, 2019 at 12:44 am #3661
      P
      Absolute
      Participant

      Hi Stevland,

      I have replaced the contents of the open.php file but the attachment that the user loads does not arrive in the admin panel. Help please

    • May 3, 2019 at 8:43 am #4076
      stevland
      Keymaster

      To anyone who is having this issue: please upgrade to the latest release (osTicket-1.12-Awesome-101).


      @Absolute       has confirmed in a different thread that this issue is now fixed.

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