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Hello,
when we use the advanced search and place a custom field it does not generate results with matching records.
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Hi @hunterrd,
It seems to be working on my end. Here are the steps I took to test using the demo database.
I have two tickets with the subject “Attachment test user”. One is open, the other closed.
Advanced Ticket Search > Keywords “Attachment test user” > TicketStatus / State > Is > Closed
The search results include the closed ticket and not the open one as expected.
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I can’t help but wonder if your issue is actually with osTicket (rather than an issue specific to osTicket Awesome). But I am happy to investigate further if you can provide more information. How can I reproduce the issue?
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I’m sorry, I see that I was doing the filter for the wrong field
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No worries, @hunterrd.
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