Thank you for the screenshot, @Aliplast. But unfortunately it has only made me more confused! (⊙_⊙)
I can’t see anything terribly wrong with the code. I don’t know why it is marked red by Chrome’s Dev Tools while the rest of the jQuery code is not.
Also, there is no file named “tickets.php”. Indeed, a file by that name is nowhere to be found in my own Dev Tools.
I notice your IP address is 10.10.0.81. That means that you are connected to a VPN. Is it possible to disconnect from the VPN and connect to your osTicket Awesome installation directly?
@fachmarkt are you using a VPN?
I’d like to figure out what is going on. I would really appreciate it if one or both of you could create a temporary agent account (Admin Panel > Agents > Add New Agent) for me using info@osticketawesome.com. Be sure to give the account full administrative privileges.