Hi Stevland,
Thank you for your support. I understand that you ask to verify this first, but only after doing all kinds of tests on our own system I went through the trouble of creating a ticket on the osTicket forum. After checking with other users that we are not making some kind of silly mistake, I created a ticket on this forum. Then I also went through the trouble of setting-up a parallel installation. Now I run into the problem with that.
I still understand what your are asking and why. You sell a template so it very unlikely that functionality like this is effected. I agree. But is it too much to ask to just test this once? It’s an easy test. I can even send an email to your osTicket and see what a reply looks like.
It would even be enough for me to hear from another user that the field %{ticket.thread.lastmessage} works as expected.
Thank you.
Robert