Hi AdvisorIT,
Assuming that you have your osTicket Awesome installation in a directory named /support…
- If you are using /osta/user-styles.css, back it up.
- Back up /include/ost-config.php
- Download the latest version of osTicket Awesome and unzip it on your local computer
- Upload the contents of the upload folder, overwriting the contents of /support
- Replace /osta/user-styles.css and /include/ost-config.php
- Review the Troubleshooting tip if you run into any glitches