As I stated earlier in this thread, I did find the same issue was present in vanilla osTicket 1.12.2. You can verify this for yourself by testing it here. You can also try the same using the vanilla osTicket 1.14.1 demo.
Please note that you don’t have to “remove” osTicket Awesome to test such things on your own server. One can have osTicket / osTicket Awesome multiple installations, all running off of the same database.
In fact, the osTicket Awesome installation instructions encourage you to keep your own vanilla copy of osTicket on your web server for testing purposes.
If you do not have a vanilla installation on your own server, it is easy enough to create one.
- download a copy of osTicket
- upload the upload/ directory
- rename it to something meaningful (e.g. support-old/)
- copy your ost-config.php file over:
cp support/include/ost-config.php support-old/include/ost-config.php - visit http://www.yourdomain.com/support-old/scp in your web browser
I hope this helps.