Reply To: use of Geolocation(google maps) and Agent Rating

P.S. You could post your ideas in the Mods and Customizations forum and see if you can generate any interest:

https://forum.osticket.com/t/osticket-1-14-mods-and-customizations

Also, you may want to post a Feature Request on GitHub:

https://github.com/osTicket/osTicket/issues

Good luck!