Hi @justdoit,
Thank you for your kind words.
osTicket does not include a time tracking function by default. You must have been using a plugin at one time.
Perhaps you were using the German version of osTicket that another group is put out (https://osticket.com.de/). I believe they added a time tracking modification or plugin.
Regarding https enforcement, that is an osTicket question (not an osTicket Awesome question). But I suggest you have a look here:
https://forum.osticket.com/d/91901-setting-up-https-on-osticket/