[Resolved] Search — See all tickets in search results, regardless of access not working

  • Creator
    Topic
  • February 9, 2018 at 7:05 am #890
    T
    Todd Martin
    Participant

    This has been enabled for all my agents and when they search it does not list any tickets from other departments or that are assigned to other agents.

    Admin Panel>Agents> Agents Name> Permissions>Miscellaneous>  Search — See all tickets in search results, regardless of access

    It worked before update.

  • Creator
    Topic
    • May 4, 2018 at 11:03 am #1192
      R
      fachmarkt
      Participant

      I have exactly the same problem!

      The Seach Filter will not filter anything – i can see every ticket!

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