Hi @EasytoBegin,
This probably has something to do with the database upgrade from osTicket 1.15.x to 1.16.x, although I can’t reproduce the issue on this end.
With your permission I would like to investigate this issue.
If you’re okay with granting me access to your installation, please submit this form:
https://osticketawesome.com/troubleshooting/assistance-request-form/