Hi @a.taylor,
I’ve never run that plug-in myself, but I’ve heard that it is very useful.
If I had to guess I would say that it should run perfectly, but there may be a couple of quirks with how things display in the back end.
I would be happy to support this plugin as it is fairly popular. So if you do want to go ahead and purchase it — and if you are willing to grant me admin access to your osTicket Awesome installation — I will commit to sorting out any issues that arise.
But I’m quite busy so please keep in mind that it may take a few days to do so.