I’m really sorry, @Thomas Bosbach. I forgot to respond to this post from a long time ago until another customer pointed it out to me tonight.
Did you figure out how to make email piping work?
Here is what I told the other customer regarding the same issue…
I’m sorry, but this isn’t really an osTicket Awesome question… it is an osTicket question.
I wish I could help you but I have never used email piping myself.
Hopefully when you installed osTicket Awesome you kept a backup of your original osTicket installation.
Assuming your osTicket is installed into a directory called /support, you can temporarily use your /support-old directory.
Both installations use the same database, and you can use either one without any trouble. Any changes in one are reflected in the other.
If you previously had email piping working in your original osTicket installation you will need to reproduce whatever steps you took with your new osTicket Awesome installation.
If you’ve never had email piping working before, here are the latest instructions. I would recommend that you set it up in your original osTicket installation first.
If you are still having trouble you can ask for help in the osTicket forum.
(You don’t need to mention that you use osTicket Awesome, you can just get help with your original osTicket installation. Once your get it working you will know what you need to do to configure your osTicket Awesome installation as well!)
I hope this helps you figure out what you need to do.