>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes
What version of osTicket Awesome are you using?
What type of phone?
What web browser?
Are you having trouble with the Client Portal, the Staff Portal or both?
>This issue is also happening in the “Theme” menu at admin panel
I have noticed a problem with the Theme page in the latest version (osTicket-Awesome-1.10.4-v1.0). The page loads half way and then halts. But as soon as I hit ‘refresh’ it loads the entire page instantly.
I haven’t had any trouble with loading pages in mobile.
If you provide more info I will look into it right away.