Reply To: advanced search with a custom field

May 6, 2019 at 7:55 am #4100
stevland
Keymaster

Hi @hunterrd,

It seems to be working on my end. Here are the steps I took to test using the demo database.

I have two tickets with the subject “Attachment test user”. One is open, the other closed.

Advanced Ticket Search > Keywords “Attachment test user” > TicketStatus / State > Is > Closed

The search results include the closed ticket and not the open one as expected.

I can’t help but wonder if your issue is actually with osTicket (rather than an issue specific to osTicket Awesome). But I am happy to investigate further if you can provide more information. How can I reproduce the issue?