Reply To: Mobile version: advanced search queues missed

August 15, 2019 at 1:36 am #4951
I
IT Support
Participant

I wanted to use the terms as they were used in the sources. Maybe “Search Queue” is ambigous or wrong but I meant those queues that are accessable through “Search” in the subnavigation. It’s also part of your screenshot, see:

When our agents make queues that are highly customized or just temporarly interesting, they don’t set a parent queue but just save them as “My Search” / “Personal Search”:

For instance, all tickets that should not use any of the parent filters (open, mine, closed) must become what I call “Search Queues”. 

To open a saved “Personal Search” you tab “Search” in Subnavigation. But that’s simply not possible in mobile version, is it?