I see what you are saying now!
The whole osTicket navigation system was revamped in v1.11. I can’t recall why I didn’t include search in osTicket Awesome’s mobile navigation. Two possibilities come to mind:
- I already had a Search field and an Advanced Search button in place, so I may have decided that these were adequate. If this is the case, I either didn’t realize that I was leaving out the Personal Search items in the mobile navigation, or I figured this feature wouldn’t be terribly missed (please note that it has never been my intention for the mobile layout to have 100% of the functionality that the desktop version has).
- The new osTicket code that generates the navigation items is actually quite sophisticated. On my end it required quite a bit of hackery to transpose it into osTicket Awesome’s mobile navigation. I brought in a full-time PHP programmer to help work out the bugs. It is possible that we just could not get the Search functionality to cooperate.
tl;dr I can’t recall exactly why Search is missing from the mobile navigation. I will look into this and see what I can come up with and I will eventually let you know. Sorry, I can’t promise that it will happen soon (or even at all).
There is an easy workaround for this though. When you click on a Personal Search in desktop layout you’ll notice the URL:
/scp/tickets.php?queue=20
Therefore, your staff can easily create bookmarks in their mobile web browser for their Personal Searches.
I hope this helps.