Hi Stevland,
I agree that it looks like an ACL problem.
We also run a DocuWiki site and there the user/group owner of all files is http. I changed osTicket to that same owner. (I’m ashamed to say that I think I wasn’t running under sudo when I used chown before). No warnings now.
With the correct permissions, I still have the same problem. If I upload a logo, I get no errors. I just see 2 or 3 non-functional thumbnails. The files are in the upload-directory. I can’t delete the icons with the trash-icon.
If I open the image in a new tab, I get this error:
I was thinking that the website URL was wrong, but that Admin-Setting looks correct. I’m also pretty sure that the logo suddenly disappeared. I’m very sure it wasn’t an update or server reboot or anything.
Why do I see 3 non-working thumbnails in the Logo Options screen? I only uploaded one. Are these in the database too, or is it just looking for files in the /upload/osta/uploads directory? There are only 2 files. The login-background and the logo.
Is there anything I can test?
Thanks for your time and support.