[Resolved] advanced search with a custom field

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    • May 4, 2019 at 11:14 pm #4092
      R
      hunterrd
      Participant

      Hello,

      when we use the advanced search and place a custom field it does not generate results with matching records.

    • May 6, 2019 at 7:55 am #4100
      stevland
      Keymaster

      Hi @hunterrd,

      It seems to be working on my end. Here are the steps I took to test using the demo database.

      I have two tickets with the subject “Attachment test user”. One is open, the other closed.

      Advanced Ticket Search > Keywords “Attachment test user” > TicketStatus / State > Is > Closed

      The search results include the closed ticket and not the open one as expected.

      —

      I can’t help but wonder if your issue is actually with osTicket (rather than an issue specific to osTicket Awesome). But I am happy to investigate further if you can provide more information. How can I reproduce the issue?

    • May 6, 2019 at 3:46 pm #4123
      R
      hunterrd
      Participant

      I’m sorry, I see that I was doing the filter for the wrong field

    • May 14, 2019 at 7:02 pm #4156
      stevland
      Keymaster

      No worries, @hunterrd.

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